mineph Privacy Policy

Introduction

mineph ("we", "us", "our") is committed to protecting the personal information of every player who registers on and uses the mineph platform at mineph.vip. This Privacy Policy sets out in clear, specific terms how mineph collects personal data, the purposes for which that data is used, how it is stored and secured, and the rights you hold over your own information as a player.

This Policy applies to all personal data collected through the mineph website, mobile-optimised platform, customer support channels, and any associated services. It should be read alongside the mineph Terms & Conditions and Responsible Gaming Policy.

By registering an account on mineph or continuing to use the platform, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the mineph platform and contact our support team to request account closure and data review.

Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, mineph is the personal information controller in respect of all personal data collected through the mineph platform. As the data controller, mineph determines the purposes and means of processing your personal data and assumes full legal responsibility for ensuring that such processing complies with applicable Philippine data protection laws.

mineph has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. The DPO may be contacted via the support channels listed in Section 16 of this Policy. All data subject requests — including access, correction, deletion, and portability requests — should be directed to the DPO.

Categories of Personal Data We Collect

mineph collects the following categories of personal data in connection with account registration, platform use, financial transactions, and regulatory compliance:

mineph does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where a player voluntarily discloses health-related information in the context of responsible gaming support.

How We Collect Your Personal Data

mineph collects personal data through the following channels and mechanisms:

• Direct collection — data you provide when registering an account, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection — data collected automatically when you access the mineph platform, including device data, IP addresses, session logs, and cookie-derived data (see Section 7).
• Third-party sources — identity verification data obtained from PAGCOR-accredited KYC service providers; fraud risk signals from licensed anti-fraud data partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and other payment processors.
• Publicly available sources — information from public government registries where necessary for AML due diligence purposes required by Philippine law.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, mineph processes your personal data on the following legal grounds depending on the specific processing activity:

• Contractual necessity — processing required to fulfil the player account agreement, including account creation, game access, deposit and withdrawal processing, and support services.
• Legal obligation — processing required to comply with PAGCOR regulations, the Philippine Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine statutes.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and service quality improvement, where such interests are not overridden by your data protection rights.
• Consent — processing for marketing communications, personalised game recommendations, and non-essential cookies, where you have provided freely given, specific, and informed consent that may be withdrawn at any time.

How mineph Uses Your Personal Data

mineph uses the personal data it collects for the following specific purposes:

• Creating, managing, and maintaining your mineph account, including processing your registration and verifying your identity in compliance with PAGCOR's 21+ age verification requirement.
• Processing deposits and withdrawals through your chosen Philippine payment method (GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven, USDT), and maintaining accurate financial records of all transactions.
• Complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations under Philippine law, including monitoring transactions, filing Suspicious Transaction Reports (STRs) where required, and conducting enhanced due diligence on high-value accounts.
• Monitoring gameplay activity for responsible gaming purposes — identifying patterns that may indicate problem gambling and, where necessary, initiating player welfare interventions.
• Detecting, investigating, and preventing fraudulent activity, account compromise, bonus abuse, and other prohibited conduct on the platform.
• Improving the mineph platform, personalising your game lobby and bonus offers, and conducting internal analytics.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, and policy updates.
• Sending marketing communications and promotional offers — only where you have given explicit consent, and always with a clear opt-out mechanism.

Cookies and Tracking Technologies

mineph uses cookies and similar tracking technologies on its platform to support essential functionality, improve user experience, and — with your consent — enable marketing analytics. The following categories of cookies are used:

• Strictly necessary cookies — required for the platform to function, including session authentication, security tokens, and load-balancing. These cannot be disabled without preventing use of the platform.
• Functional cookies — remember your preferences such as language settings, game filter choices, and display options across sessions. These improve platform usability but are not essential.
• Analytical cookies — used to measure platform performance, identify technical issues, and understand how players navigate the mineph interface. Data is aggregated and does not identify individual players.
• Marketing cookies — used, with your consent, to deliver relevant promotional content and measure the effectiveness of mineph campaigns. These may be managed through your browser settings.

You may manage non-essential cookie preferences at any time. Note that disabling certain cookies may affect platform functionality. mineph does not use third-party tracking pixels for commercial advertising purposes that would share your gaming activity with external advertisers.

Disclosure and Data Sharing

mineph does not sell, rent, or commercially trade your personal data to any third party. Disclosure of personal data to third parties is limited strictly to the following categories of recipient and only where necessary for the stated purpose:

• PAGCOR and Philippine regulatory authorities — mineph is legally required to disclose player data, transaction records, and KYC documentation to PAGCOR upon request and in routine compliance reporting.
• Philippine law enforcement — the Anti-Money Laundering Council (AMLC), National Bureau of Investigation (NBI), and other law enforcement bodies may receive data under valid legal process or mandatory reporting obligations.
• Payment processors — GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners receive limited transaction data required to process your deposits and withdrawals. These parties are bound by their own data protection obligations.
• KYC and identity verification providers — PAGCOR-accredited third-party verification services receive identity documents for verification processing. These providers operate under strict data processing agreements.
• Game technology providers — Pragmatic Play, PG Soft, Jili, Evolution Gaming, and other licensed game studios may receive anonymised session data for technical and auditing purposes only.
• Platform infrastructure providers — cloud hosting, security, and analytics vendors who process data solely on mineph's instructions under binding data processing agreements.

International Data Transfers

Some of the third-party service providers used by mineph — including certain game technology providers and cloud infrastructure partners — are domiciled outside the Philippines. Where your personal data is transferred to a country outside the Philippines, mineph ensures that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act of 2012.

Such safeguards include: executing data processing agreements that incorporate NPC-approved standard contractual clauses; ensuring recipient organisations are subject to equivalent data protection standards; and conducting transfer impact assessments where required by applicable NPC guidelines.

Information about the specific countries to which data may be transferred and the safeguards applied is available on request from mineph's Data Protection Officer.

Data Retention

mineph retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to applicable legal, regulatory, and operational requirements. The following indicative retention periods apply:

• Account registration and KYC data — retained for a minimum of five (5) years following account closure, as required by PAGCOR and Philippine AML regulations.
• Financial transaction records — retained for a minimum of five (5) years following each transaction, in compliance with PAGCOR requirements and the Philippine Anti-Money Laundering Act.
• Support communications and dispute records — retained for three (3) years from the date of the last interaction, or the resolution of any related dispute, whichever is later.
• Session and gameplay logs — retained for two (2) years for responsible gaming monitoring, security audit, and dispute resolution purposes.
• Marketing consent records — retained for the duration of the marketing relationship plus one (1) year following consent withdrawal.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with NPC guidelines on data disposal.

Data Security

mineph implements comprehensive technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit TLS encryption for all data transmitted between players and the mineph platform.
• At-rest encryption for all databases containing personal and financial data.
• Access control — strict role-based access controls ensure that only authorised personnel with a legitimate need can access personal data, and all access is logged and monitored.
• Two-factor authentication available on all mineph player accounts to protect against unauthorised login.
• Regular penetration testing and independent security audits of the mineph platform infrastructure.
• Incident response procedures — in the event of a personal data breach, mineph will notify the NPC and affected players within the timeframes prescribed by the Philippine Data Privacy Act and its Implementing Rules and Regulations.

Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you hold the following rights with respect to personal data held by mineph. These rights may be exercised by submitting a request to mineph's Data Protection Officer through the contact channels in Section 16:

1. Right to be Informed — you have the right to know what personal data mineph holds about you, the purposes for which it is processed, and how long it will be retained.
2. Right of Access — you may request a copy of the personal data mineph holds in connection with your account.
3. Right to Rectification — you may request correction of any personal data that is inaccurate, outdated, or incomplete.
4. Right to Erasure or Blocking — you may request deletion or blocking of personal data that is no longer necessary for the purposes for which it was collected, subject to mandatory retention obligations under PAGCOR and AML regulations.
5. Right to Data Portability — you may request a copy of your personal data in a structured, commonly-used, machine-readable format for transfer to another service.
6. Right to Object — you may object to the processing of your data on grounds of legitimate interest, including profiling for direct marketing purposes.
7. Right to Lodge a Complaint — if you believe mineph has not handled your personal data lawfully, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

mineph will respond to all verified data subject requests within thirty (30) calendar days of receipt. Complex requests may require up to sixty (60) days with notification to the requester. Identity verification is required before data subject requests are processed.

Children and Minors

mineph does not knowingly collect personal data from individuals under the age of 21. The mineph platform is intended exclusively for adults aged 21 and above in accordance with PAGCOR's minimum age requirement for online casino gambling in the Philippines.

If mineph becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended, all funds will be held pending investigation, and the data will be securely deleted to the extent not required for regulatory reporting purposes. The incident may be reported to PAGCOR and relevant law enforcement authorities.

Marketing Communications

mineph may send you marketing communications about promotions, bonuses, new games, and platform updates where you have given explicit consent to receive such communications during account registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by: (a) updating your communication preferences in your mineph account settings panel; or (b) contacting the mineph support team directly via live chat or email. Withdrawal of marketing consent does not affect the processing of transactional communications, which are sent on the basis of contractual necessity.

mineph does not engage in automated decision-making that produces legal or similarly significant effects on players based solely on profiling, without human review. Game recommendations and personalised bonus offers are generated using aggregated preference data and do not result in discriminatory treatment of individual players.

Updates to This Privacy Policy

mineph reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, PAGCOR requirements, or NPC guidance. Material changes will be communicated to registered players via the email address on file or through a notice on the mineph platform no less than seven (7) days before the changes take effect.

The effective date displayed at the top of this page will be updated to reflect each revision. Continued use of the mineph platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised Policy, you must discontinue use of the platform and may request account closure.

Contact Information and Data Protection Officer

For all privacy-related queries, data subject access requests, consent withdrawal, or complaints regarding mineph's handling of personal data, please contact the mineph Data Protection Officer through the following channels:

• 24/7 Live Chat — available within the mineph platform for all logged-in players. Select "Privacy / Data Request" when prompted.
• Email — [email protected] with the subject line "Data Privacy Request — [Your Account ID]". This is a plain-text address and is not a clickable link.

mineph aims to acknowledge all privacy requests within two (2) business days and to resolve them within thirty (30) calendar days. If you are dissatisfied with mineph's handling of your request, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the independent government body responsible for enforcing the Philippine Data Privacy Act of 2012.